Returns & Exchanges

At Lectric eBikes®, we want to ensure you are fully satisfied with your ride, which is why we offer a 30-day return window for all new and unused products. If your eBike doesn't fit your lifestyle, our dedicated support team is here to assist you with a seamless exchange or refund process.

Return Process

• 1.
  Review Eligibility

  Ensure your eBike is in its original packaging, has less than 10 miles on the odometer, and is within the 30-day delivery window to qualify for a return.

• 2.
  Contact Support

  Email our customer service team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) and a prepaid shipping label.

• 3.
  Pack Your Bike

  Carefully repack the eBike and all included accessories into the original heavy-duty box to prevent damage during transit, ensuring the RMA is clearly marked.

• 4.
  Ship and Refund

  Drop off the package at the designated carrier location; once our warehouse inspects the unit, your refund will be processed to your original payment method within 7-10 business days.